FAQs

That depends if you want us to!

When your selected storage period ends you can either request to have your boxes returned, or we can keep looking after them until whenever you’re ready.

Don’t worry we won’t just land them on your doorstep unrequested!

We understand that sometimes things don’t go as planned and we always aim to be flexible. That’s why we have developed a fair and transparent process for managing changes to your storage needs.

To get started, simply login to your dashboard and select the box or boxes you wish to retrieve. Indicate that you would like them returned, and we will take care of the rest.

At Stowable, we don’t believe in penalising or profiting from our customers for changes to their storage requirements. Instead, we calculate the total fees for the revised storage duration, less any fees you have already paid. We add a £10 handling and administration fee to cover the costs of accommodating your updated needs, and we will inform you of the total amount before shipping the boxes back to you.

Please note that standard return rates apply.

Our Standard delivery fee for returns is £6.95 per box no matter where you are having it delivered! Weekend return delivery prices may vary.

Once you boxes are shipped your dashboard will be updated to show the status of your goods. More information can be found on the courier tracking page.

Yes, but it may depend on when your delivery is due. Use your tracking number to contact the courier directly to arrange a better time.

We try to ship them to you ASAP, so you should usually receive them in 3 to 5 working days

If you order 4 or more flat-packed boxes, it’s FREE!👍

For delivery of less than four boxes its £10.

The good news is you can arrange alternative delivery instructions directly with the courier. But don’t worry, if they miss you our couriers will leave a missed delivery card and try again another day.

The boxes do need to be signed for, so if you’re not in our courier will leave a missed delivery card and attempt a re-delivery.

Make sure to speak to them about a better time to deliver. You don’t want your boxes returned to us, as this will incur an additional charge.

If you miss the collection of your boxes on the date you specifed please get in touch at support@stowable.co.uk and let us know.

We will need to rebook it for you and there may be charge for the missed collection.

As much as we’d love to say hi, you can’t come to visit us. It’s part of the stringent security measures we have in place to keep everyone’s stuff safe.

We have a weight limit of 25kg per box. If you accidentally go over this, on behalf of the couriers we will need to charge you £4 per Kg over the limit, so you might want to get your scales out. Just like you, we really don’t like unexpected charges.

This charge covers the return of your boxes as well so you’ll only be charged once.

If you are sending all your boxes back to us in one go, it’s free, Hooray! 👍

If you need to arrange any subsequent collections for a single order there is a £10 per box surcharge.

Don’t worry we understand, these things can take time and we aren’t going to set deadlines for you! Unless you have specified on your Stowable dashboard that your boxes are ready to be collected, we won’t arrange to collect them, you are in control.

Just so you know, your order includes one free collection visit! But if you need to arrange additional collections this will incur a £10 per box surcharge. So if you can try to send us everything in one go.

We, won’t increase your fees if you need to store for longer. All our storage terms are based on a minimum term. So if you committed to storing for 5 months you will keep those savings past 5 months and onwards. Even if we change our prices your price is locked in.

Don’t worry! It just means we have safely received and stored your boxes. Our payment processor sometimes runs a test charge to make sure the account is linked up correctly. You won’t actually be charged and it should disappear from your statement in 24-48 hours. If you have any concerns get in touch with us at support@stowable.co.uk.

OK, don’t worry. It happens to all of us sometimes. We’ll email and let you know your payment failed and give you a link to a secure payment page so you can try again.

We really don’t like hidden fees and we have done all we can to avoid them. Sometimes though there are unforeseen or optional extra costs that may be incurred.

You will always know upfront what your Stowable experience will cost. The only additional things to consider are:

• The standard insurance is £150 per box. Want more? There will be a charge for this. Contact us at support@stowable.co.uk
• If your box is overweight, on behalf of the courier we will charge you £4 per Kg over (this will also cover the return trip). So be sure to weigh your box before sending it
• If your box is bulging / bursting we can’t store it efficiently. If you need more space, just contact us for more boxes
• Your order includes one free collection visit. Any additional collections for an order are charged at £10 per box
• If you miss your collection on the date you specified this will incur a £10 charge to cover the courier costs. Contact us to rebook the collection for you

If you have any questions please get in touch with us at support@stowable.co.uk

Our storage is charged month to month, so we won’t be able to do a partial refund if you end up only using part of it.

Don’t worry, VAT is already included in the price and we’ll provide a full VAT receipt for every order

Price increases are something we’ll always try to avoid. Even if we do have to, once your boxes are in storage that storage price is locked for the duration of your storage and won’t change even if we have to increase our prices.

Well actually, Yes!

when you are ordering your storage just select the minimum period you will definitely want to store for. The longer commit to the more you save and the savings are massive!

Yes, no problem! You can add a Name and Description to each of your boxes in your Stowable Dashboard. So its easy to identify and select which box(es) you want back.

You only pay for your first month’s storage fee when you order your boxes. Then you don’t start paying your monthly fee until the month after we receive your filled boxes. Even if it takes a while for you to get them to us.

We want to make sure your items are protected, please follow these steps on how to prepare your box for collection:

1. Select a Sturdy, Undamaged Cardboard Box appropriate for your items’ size and weight. Stowable boxes are specially designed for the purpose, and incorporate a liner for added rigidity.
2. Wrap Each Item Individually with Paper Bubble Wrap, Hive wrap or packing paper (Kraft Paper), placing heavier items in the centre to maintain balance.
3. Fill All Void Spaces with packing peanuts or Paper Bubble Wrap to minimise movement during transit. Consider double-boxing for fragile items. Before sealing, shake the box gently to ensure nothing can move or rattle.
4. Reinforce the Seams with high-quality packing tape or Reinforced Gummed Paper tape and ensure complete adhesion.

All these steps are essential to protect your belongings.

Failure to do so could invalidate any insurance cover we offer. If in doubt click HERE to get in touch and we’ll be happy to help guide you.

It’s simple, grab a wet sponge, cloth or towel. wipe evenly over the shiny side of the tape along the full length and right to the edges then press onto your box and run your hand over it to make sure its bonded – hey presto you’re done!

The gummed tape is incredibly environmentally friendly and has a strong natural adhesive which bonds with the fibres of the box creating a seal that’s virtually impossible to tear. Added to which it also provides strength to the box and has a high performance at different temperatures and humidity’s.

Yes! With every order of Stowable boxes we provide enough reinforced gummed paper tape free of charge to seal up your boxes. If you need tape for packing up your items just add a roll to your order.

We use gummed paper tape as it doesn’t require any non recyclable backing strips making it 100% recyclable. 👍

Ours are! We’re really proud of our Stowable boxes.

Want to get technical? We do too, we love it!

• Our boxes have 300GSM kraft outer and 300GSM fully recycled inner, bonded by a rigid 3mm flute. These are some high-grade, high-density boxes!

• Ours are different from your standard box.  They’re shaped for more efficient flat-pack transport, reducing the cost to you and the environment.
• They come with a liner insert for additional strength and rigidity which makes them rated up to 35kg (yeh, we slightly over did it…)

Just remember 20kg is the limit from our courier, we don’t don’t want you getting any extra charges.

Our boxes will keep your treasures transit and storage safe. When they can’t be used any more they’re 100% recyclable. Biodegradable, unbleached, with no harmful chemicals. 💚

As you’d expect from Stowable, it’s environmentally friendly, recycled, and biodegradable! You’ll never find single use plastics here! We have recycled Kraft paper, honeycomb cushioning paper, Kraft paper tape and more. Check out what we offer when building a quote.

Yes, you can! Any boxes you haven’t used should still be displayed on your Stowable Dashboard. Just scan the box and arrange a collection. Do note that any additional collections are charged at £10 per box.

Pro tip: if you make another order for more boxes you can sneak any leftover boxes into your new collection at no extra charge. Just don’t tell anyone I told you!

We keep costs affordable by maximising our storage at Stowable HQ. To do this, we need to use uniform boxes. They also have your unique IDs on them for tracking and locating, which helps us be extra efficient. Plus they’re incredible boxes.

So, no, sorry you can’t use your own boxes. Only official Stowable ones. We’ve put a lot of thought into our boxes and we’re sure you’ll love them!

We currently offer one very versatile box size which is 40 x 40 x 41 (approx 65.6 litres). Watch this space though, we’ll be adding more!

We don’t make a habit of it but if we’re worried about security or safety we may have to. We will let you know if we do.

Unfortunately, no. We don’t accept:

• Food or perishables
• Explosives, weapons or ammunition
• Sharps
• Hazardous materials
• Chemicals
• Illegal substances or items obtained illegally
• Flammable liquids or materials
• Compressed gasses or pressurised containers
• Liquids
• Batteries
• Electronic items with batteries – like smartphones
• Taxidermy or animal hides
• Any living organisms

If we find any of these, they will be disposed of without any notification. If we need to tell the police about what was found, we will without hesitation.

You’ll also be charged a £50 admin fee along with any other reasonable costs incurred.

You get £150 insurance as standard, per box! This is usually enough but if you want to top this up, contact us at support@stowable.co.uk and we’ll arrange it for you.